Patient and staff
Two-way read receipts
Sent, delivered, read, on both sides
The problem
The patient sends a question and never knows if it landed. Staff sends a result and never knows if it was seen. So both sides call back, just to check. The checking is the cost.
Before and after
Today
Both sides call back just to check whether the message landed.
With Nahe Health
The message says read. Both sides trust it and move on.
How it works
Receipts on every message
Each message carries its status: sent, delivered, read. Clinic and patient see the same indicators.
Both directions
Receipts work outbound to the patient and inbound from the patient, not just one way.
Tied to the step
A read receipt is part of the care record, attached to the message and the step it concerns.
Potential benefits
- The did they get it anxiety fades. The receipt answers without a call.
- Staff follows up on the messages that actually went unread, not all of them.
- Both sides trust the thread, because both sides can see it.
- Repeat contact drops, because certainty replaces checking.
Keep exploring
Watch the status on messages across the live demo
The live demo is a working clinic, staff, and doctor workspace. Explore any role.